Widerrufsrecht

Every piece is made to order. We only produce an item once you've placed your order, which avoids overproduction and unsold stock. For the same reason, we do not accept returns or exchanges for a change of mind, a wrong size or a wrong colour. Please check the size chart on each product page before ordering.

Damaged, defective or incorrect items

If your order arrives damaged, misprinted, defective or different from what you ordered, we will make it right.

  • Email us at [EMAIL] within 30 days of delivery. Include your order number and clear photos of the issue, and of the shipping label if the parcel was damaged.
  • Defects that only become apparent later must be reported as soon as you notice them.
  • Once the issue is confirmed, we will send a free replacement. If a replacement is not possible, we will refund you in full, including the original shipping cost.
  • You do not need to send the item back unless we ask you to.

Cancellations and changes

Orders go into production shortly after purchase. If you need to change or cancel an order, contact us immediately. Once production has started, we can no longer change or cancel it. Customers in the EU/EEA or UK should also see the section below.

Delivery issues

  • Incorrect address: If a parcel is returned because the address provided was incorrect or incomplete, we can reship it at your cost. These orders are not eligible for a refund.
  • Lost parcels: If your order has not arrived by the end of the estimated delivery window, contact us. If it is confirmed lost in transit, we will send a replacement free of charge.
  • Import charges: Our products are produced and shipped from outside Switzerland. Deliveries may therefore be subject to import VAT, duties and carrier clearance fees, which are payable by the recipient unless stated otherwise at checkout. See our Shipping Policy for details. Parcels that are refused or not collected are not eligible for a refund.

Refunds

Approved refunds are issued to your original payment method within 10 business days. Your bank may need a few additional days to process them. Shipping costs and import charges are non-refundable, except for defective or incorrect items or where required by law.

Customers in the EU/EEA and United Kingdom: Right of withdrawal

If you are a consumer and your order is delivered to the EU, EEA or UK, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. If your order arrives in several parcels, the period ends 14 days after you receive the last one.

To exercise this right, inform us ([NAME], [ADDRESS], [EMAIL]) of your decision by a clear statement, for example by email. You may use the model withdrawal form below, but you do not have to. It is enough to send your notice before the withdrawal period expires.

If you withdraw, we will reimburse all payments received from you, including standard delivery costs, no later than 14 days after we are informed of your withdrawal. We do not reimburse the extra cost of a more expensive delivery method you chose. We will use the same payment method you used, and we may withhold the refund until we have received the goods or you have provided proof that you sent them, whichever happens first.

You must return the goods to [RETURN ADDRESS] no later than 14 days after notifying us of your withdrawal. You bear the direct cost of returning the goods. You are only liable for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, for example wearing beyond trying on, washing or removing labels.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To [NAME], [ADDRESS], [EMAIL]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.

Contact

For any questions about this policy, email us at [EMAIL].

This policy does not affect your statutory rights.